We're here to help
SUPPORT
Questions about the Society Barbers app, a booking, a membership or a gift card? Reach a real person at either shop — usually the same day.
Fastest way to reach us
Email society@notacult.ca or call 250-597-0155. We answer app questions, booking questions and everything else. We aim to reply to email within one business day.
Downtown Duncan
191 Kenneth St, Duncan, BC
Mon–Sat 10:00am–6:30pm · Sun 10:00am–4:00pm
Maple Bay
Common questions
How do I book an appointment?
Open the Book tab and tap Book online, or pick your barber on the Barbers tab and tap BOOK NOW. Booking is handled by Fresha, our booking platform. You can also call either shop during opening hours.
How do I cancel or change a booking?
Cancel or reschedule from the confirmation email or text Fresha sent you, from the My Account tab, or call the shop directly and we'll sort it out.
I can't sign in to my account.
The My Account tab opens Fresha's own sign-in page. Sign in with the email or phone number you booked with; Fresha sends a one-time code. If the code doesn't arrive, check your spam folder, then contact us and we'll look up your bookings for you.
Where are my memberships or gift cards?
They live in your Fresha account, reachable from the My Account tab. If a balance looks wrong, call or email the shop where you bought it and we'll fix it.
The app isn't loading or a screen looks wrong.
Close the app fully and reopen it, and make sure you have a data or Wi-Fi connection. If it keeps happening, email society@notacult.ca with your device model and what you were tapping, and we'll get it fixed.
Do you take walk-ins?
Walk-ins are welcome when possible, but appointments are recommended.
Bookings, accounts, memberships and gift cards are handled by Fresha, our booking platform. See our privacy policy for how your information is handled.